fa998 Privacy Policy – How We Handle Your Data

fa998 collects personal information that is necessary to operate a secure, fair, and compliant online gaming platform for Bangladesh users. We collect information in two primary ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with the platform.

Information you provide directly to fa998 includes:

• Registration data: your full legal name, date of birth, mobile phone number registered in Bangladesh, and chosen username and password.
• KYC verification documents: national identity card, passport, or other government-issued identification submitted to comply with age verification and anti-money-laundering obligations.
• Payment information: your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details used to process deposits and withdrawals. Full payment credentials are not stored by fa998 — they are handled by our payment processors.
• Communications: messages you send to customer support, feedback you submit, and any other written correspondence with the fa998 team.
• Technical data collected automatically: IP address, device type, operating system, browser type, session timestamps, pages visited, and in-game activity logs.

fa998 does not collect sensitive personal data beyond what is required for KYC compliance and the secure operation of gaming and payment services. We do not request or store religious affiliation, political opinion, or biometric data.

fa998 processes your personal data strictly for the purposes listed below. We do not use your data for any purpose that has not been disclosed to you in this policy:

• Account creation and management: to register your account, authenticate your identity, and maintain your account settings and preferences.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests to your registered payment accounts.
• Regulatory compliance: to verify your age, conduct KYC checks, meet anti-money-laundering (AML) obligations, and respond to lawful requests from regulatory authorities.
• Platform security: to detect and prevent fraud, abuse, multi-accounting, and any other prohibited conduct outlined in the fa998 Terms and Conditions.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate important account-related updates.
• Service improvement: to analyse aggregate, anonymised usage data that helps us improve the platform's performance, game selection, and mobile experience for Bangladesh users.

fa998 does not use your personal data for unsolicited third-party marketing. If fa998 sends you a promotional communication about an fa998 offer or bonus, you can opt out of future communications by contacting customer support.

fa998 is required to verify the identity of players as part of its responsible gaming and anti-money-laundering compliance framework. KYC verification may be requested at registration or at any point before a withdrawal is processed. When fa998 requests KYC documents, you will be asked to submit a clear photograph or scan of a government-issued identity document (such as your Bangladesh National Identity Card or passport) and, in some cases, a recent utility bill or bank statement confirming your registered address.

KYC documents submitted to fa998 are processed and stored securely. They are used solely for identity verification and compliance purposes. fa998 does not share KYC documents with any third party except where required by law or where a licensed payment processor needs to verify your identity to process a transaction. KYC documents are retained for the legally required minimum period and then securely deleted.

fa998 does not sell, rent, or trade your personal data. We share your information only in the specific, limited circumstances described below:

fa998 takes financial data security seriously. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is initiated through the payment provider's own secure interface. fa998 does not store your full mobile wallet PIN, bank card number, or any other credential that could be used to initiate a transaction without your explicit action. The payment reference and transaction amount are recorded in your fa998 account history for your records and for dispute resolution purposes.

All financial transactions on fa998 are transmitted over 256-bit SSL-encrypted connections. fa998 conducts periodic security reviews of its payment processing integrations to ensure they meet current industry standards. In the event of a suspected financial data security incident, fa998 will notify affected users as soon as practicable and take immediate steps to contain the incident.

fa998 uses cookies and similar browser-based technologies to make the platform function correctly and to understand how users interact with the site. We use three categories of cookies:

• Essential cookies: required for core platform functions such as maintaining your login session, remembering your language preference, and ensuring secure page transitions. These cannot be disabled without breaking platform functionality.
• Analytics cookies: anonymised data about page views, session duration, and navigation paths, used to improve the platform's performance and user experience. This data is aggregated and cannot be linked back to individual users.
• Functional cookies: used to remember your display preferences and game history so that your session resumes smoothly when you return to fa998.

fa998 does not use advertising cookies, retargeting cookies, or any third-party tracking technology designed to build a profile of your browsing behaviour across websites other than fa998. You can manage cookies through your mobile browser settings; however, disabling essential cookies will affect your ability to log in and use the platform.

fa998 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for user accounts.

While fa998 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data security breach that affects your personal information, fa998 will notify you as quickly as practicable, describe the nature of the breach, and outline the steps taken to address it. fa998 encourages all users to use strong, unique passwords and to enable account notifications for login activity.

fa998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account relationship with fa998. If you request closure of your account, fa998 will deactivate the account and begin the process of deleting personal data that is no longer required, subject to the legally mandated minimum retention periods described below.

Financial transaction records and KYC documents are subject to legally mandated minimum retention periods — typically five years from the date of the last transaction — in order to comply with anti-money-laundering regulations. After this retention period expires and there is no ongoing dispute or legal obligation requiring further retention, fa998 will sec urely delete the relevant data.

As a user of fa998, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data fa998 holds about you. We will respond to access requests within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to object: you may object to fa998 processing your personal data for direct marketing purposes. Upon receiving such a request, fa998 will cease using your data for that purpose immediately.

fa998 will respond to all data rights requests in good faith and within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request. If we are unable to fulfil a request due to a legal obligation, we will explain the reason clearly.

fa998 services are strictly intended for adults aged 21 and above. fa998 does not knowingly collect personal data from individuals under the age of 21. If fa998 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on fa998, please contact [email protected] immediately so we can investigate and take appropriate action. fa998 supports responsible gaming and the protection of minors as a fundamental platform obligation.

fa998 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will update the effective date at the top of this page. Where the changes are significant, we may also notify registered users via their registered mobile number or through an in-platform notification. Your continued use of fa998 following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fa998 has handled your personal information, our support team is available 24/7 on Bangladesh Standard Time (BST, UTC+6). You can reach us through the live chat feature within your fa998 account dashboard.

You can also reach us by email at [email protected]